Refund policy
Return Policy (14 Days)
Our 14-day return policy applies. This means you may request a return within 10 days of receiving your item.
To be eligible for a return, the item must be in the same condition as when you received it: unused, with tags attached, and in its original packaging. A receipt or other proof of purchase is also required.
To start a return, please contact us at hello@bunbuku.live.
If your return is accepted, we will send you instructions on how and where to return the item. Items sent back without prior return authorization will not be accepted.
If you have any questions about returns, please feel free to contact us at hello@bunbuku.live at any time.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since your return was approved, please contact us at hello@bunbuku.live.
Personal Information
We will store personal information obtained through this site (such as name, phone number, and email address). This information will not be disclosed to third parties.
Personal information will be used as a means of communication when providing our services.
If you have any questions or concerns, please contact us.
Please note that customer information may be disclosed only when required by official requests from public authorities.